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THE EFFECT STAFF DEVELOPMENT ON JOB SATISFACTION AND PERFORMANCE (A CASE STUDY OF UNITED BANK OF AFRICA (UBA) IN ADO-EKITI, EKITI STATE )

THE EFFECT STAFF DEVELOPMENT ON JOB SATISFACTION AND PERFORMANCE
(A CASE STUDY OF UNITED BANK OF AFRICA (UBA) IN ADO-EKITI, EKITI STATE )

ABSTRACT

The aim of this research work with the topic “effect of staff development on job satisfaction and performance. A case study of United Bank of Africa Ado-Ekiti shows the impact of environment and to know how training programme has been a source of knowledge for the employees especially on banking sector.

In the cause of the study data were collected through personal interview and questionnaire, the content of the interview revolved around salient issues that could only be answered by those that have direct involvement with the training programme which are organized by the company. The data collected is presently by simple percentage method. Questionnaire collected data directly from the field using structural questionnaire


                                  TABLE OF CONTENTS         

                                                                                                               Pages

Title                                                                                         i

Certification                                                                             iii

Dedication                                                                               iv

Acknowledgements                                                                  v

Abstract                                                                                   vii

Table of Contents                                                                     viii

CHAPTER ONE                                  

1.0     Introduction                                                                   1

  • Statement of the Problem                                               9
  • Purpose of the Study                                                      10

1.3     Scope of the Study / Limitation of the Study                          11

1.4     Historical Background of the

United Bank of Africa (UBA)                                        12

CHAPTER TWO

2.0     Literature Review                                                                    14

2.1     What is Induction?                                                                  14

2.2     Objectives of Induction Training                                               16

  • The Benefits of Planned Induction 20

2.4    What is Training?                                                                    22

2.5    How Customer Service Training is

Important in Banking Industry                                               25

2.6    Four (4) Ways Training can benefit your Company                   29

2.7    How does Employee Training Benefit Everyone                       31

2.8    Responsibility                                                                      34

2.9    Method which are best in Formation Items                             35

2.10  What Then Is Staff Development?                                        35

2.11  Staff Development have some Component                             36

2.12  Method Opened to Staff Training of the Company               39

2.13  Company Internal Training                                           42

2.14  Management /Supremacy Training                                42

2.15  Need for Training                                                              43

2.16  Fault Analysis                                                                46

         CHAPTER THREE

3.0    Research Methodology                                                  47

3.1    Research Design                                                             47

3.2    Sources of Data Collection                                            47

3.3    Data Collection                                                              48

3.4    Nature of Questionnaire                                                   48

3.5    Population of the Study                                                     48

3.6    Method of Data Analysis                                                   49

         CHAPTER FOUR

4.0    Data Analysis Presentation and Interpretation

4.1    Introduction

4.2    Data Presentation

4.3    Testing Of Hypothesis

4.4    Using Chi – Square Method

Chapter Five

5.0   Summary, Conclusion And Recommendations

5.1   Summary

5.2 Conclusion

5.3 Recommendations

Bibliography

Questionnaire

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Updated: February 13, 2016 — 11:13 am

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