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THE IMPACT OF INFORMATION TECHNOLOGY ON THE PROFITABILITY AND EFFICIENCY OF BANKS IN NIGERIA (A CASE STUDY OF ZENITH BANK PLC)

ABSTRACT

This project work is aimed at determining the impact of information technology on the profitability and efficiency of banks in Nigeria with a preference to Zenith Bank Plc.

This research further identified the effect of information technology in the banking industry, on the Nigeria economy at large and proffers recommendations that can be made to forestall the incidences of information technology in the Nigerian banking sector. In a bid to have a fair knowledge and judgment, questionnaires were administered and hypothesis were formed statistically tested using chi –square techniques.

The summary of the findings reveals that the introduction of information technology contributes to the overall achievement of the organization corporate objectives and also has a positive effect on customers satisfaction.

Based on the findings, it is concluded that the use of information technology gave room for the use of information system strategy and policy formulation and implementation which has great effect on employees. Some recommendations were also made based on the researchers findings this includes;

  • Adequate attention should be paid to information system to detect and prevent occurrence of financial malpractice (fraud and error) and
  • Regulatory agencies should pay good attention to the subject of e – banking while institution that offers banking courses such as Accounting, Banking and finance should pay adequate attention to the concept of e – banking in their curricula.

 

TABLE OF CONTENTS

Title Page                                                                            i

Certification                                                                        ii

Dedication                                                                          iii

Acknowledgements                                                             iv

Abstract                                                                                       vii

Table of Contents                                                               ix

CHAPTER ONE

1.0   Introduction                                                               1

1.1   Background of the Study                                           1

1.2   Statement of the Problem                                           3

1.3   Objectives of the Study                                              4

1.4   Statement of Research Questions                               5

1.5   Statement of Research Hypothesis                                      6

1.6   Research Methodology                                               6

1.7   Significance of the Study                                            7

1.8   Scope and Limitation of the Study                                      8

1.9   Historical Background of Zenith Bank Plc                          8

1.10 Operational Definition of Terms                                12

CHAPTER TWO

2.0        Review of Related Literature                                               15

2.1        Introduction                                                               15

2.2        Technology                                                                15

2.3        Information Technology                                             16

2.4        Stages and Evolution of Banking Technology           17

2.5        Information Technology and Banking                        21

2.6        E. Banking Services                                                   25

2.7        Management Information System (MIS)                    27

2.8        Information System Development                                       30

2.9       Profitability                                                                33

CHAPTER THREE

3.0        Research Methodology                                               41

3.1        Introduction                                                               41

3.2        Research Design                                                         41

3.3        Study Population                                                       43

3.4        Sample and Sampling Techniques                             44

3.5        Methods of Data Collection                                                 44

3.6        Restatement of Research Question                                      45

3.7        Restatement of Research Hypothesis                         46

3.8        Instrument of for Data Collection                               48

3.9        Methods of Data Analysis                                         47

3.10      Validation of the Instrument                                               50

3.11      Limitation to the Research Methodology                             51

CHAPTER FOUR

4.0        Presentation and Analysis of Data                                      52

4.1        Introduction                                                               52

4.2        Analysis of Respondent Characteristics                     52

4.3        Analysis of Research Question                                  55

4.4        Test of Significance                                                    63

4.5        Test of Hypothesis                                                     64

4.6        Analysis of Secondary Data                                                66

4.7        Result at Glance                                                         73

CHAPTER FIVE

5.0        Summary of Findings, Conclusion and Recommendation 75

5.1        Introduction                                                               75

5.2        Summary of Findings                                                          75

5.3        Conclusion                                                                 75

5.4   Recommendation                                                       77

5.5   Recommendation for Further Research                      78

Bibliography                                                              79

Journals                                                                     80

Questionnaire                                                             81

 

 

 

HOW TO ORDER FOR COMPLETE PROJECT MATERIAL

STEP 1

Complete Project Price: ₦3,000 (We accept mobile tranfer)

» Bank Branch Deposits, ATM/online transfers (Amount: ₦3,000 NGN)

Bank: FIRST BANK Account Name: OMOOGUN TAIYE Account Number: 3116913871 Account Type: SAVINGS Amount: ₦3,000 AFTER PAYMENT, TEXT YOUR TOPIC AND VALID EMAIL ADDRESS TO 07064961036 OR 08068355992 OR Click Here

Bank: ACCESS BANK Account Name: OMOOGUN TAIYE Account Number: 0766765735 Account Type: SAVINGS Amount: ₦3,000 AFTER PAYMENT, TEXT YOUR TOPIC AND VALID EMAIL ADDRESS TO 07064961036 OR 08068355992 Click Here

Bank: HERITAGE BANK Account Name: OMOOGUN TAIYE Account Number: 1909068248 Account Type: SAVINGS Amount: ₦3,000 AFTER PAYMENT, TEXT YOUR TOPIC AND VALID EMAIL ADDRESS TO 07064961036 OR 08068355992 Click Here
 

STEP 2.

Send Your Details and Project topic To us by filling this form.
 
Updated: October 27, 2017 — 12:43 pm

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