THE IMPACT OF JOB STRESS ON EMPLOYEES PERFORMANCE (A CASE STUDY OF UNION BANK NIGERIA PLC

TEACHING

THE IMPACT OF JOB STRESS ON EMPLOYEES PERFORMANCE

(A CASE STUDY OF UNION BANK NIGERIA PLC

ADO – EKITI)

 

 

BY

ADEBAYO OJO SAMUEL

MATRIC NO: UNAD/BAM5/2007/038

 

BEING A PROJECT SUBMITTED TO THE DEPARTMENT OF BUSINESS ADMINISTRATION, FACULTY OF MANAGEMENT SCIENCES, EKITI STATE UNIVERSITY, ADO – EKITI, NIGERIA.

 

 

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS

FOR THE AWARD OF BACHELOR OF SCIENCE

(B.sc) DEGREE (HONS.) IN BUSINESS ADMINISTRATION

 

MAY, 2015.


CERTIFICATION

This is to certify that this project work was carried out by ADEBAYO OJO SAMUEL with Matric No UNAD/BAM5/2007/038 of Department of Business Administration Faculty of Management Sciences, Ekiti State University. Ado Ekiti under my supervision.

 

 

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  1. A.A. OGUNMAKIN DATE

(PROJECT SUPERVISOR)

 

 

————————————                         —————————-

DR OGUNDELE, J.A                                     DATE

DEGREE PROGRAMME

COORDINATOR,

 

 

 

 

 

 

DEDICATION

This project is specially dedicated to Almighty God for his love and protection throughout my struggle and to my lovely mother Mrs. Rachel Adebayo.


ACKNOWLEDGEMENTS

It is my cherished wish to sincerely acknowledge with thanks the invaluable assistance of those who contributed to the successful completion of this research work, for this research would not have materialized if not for their assistance and contribution in no small measures.

Firstly, I thank God to Almighty sincerely and profoundly express my gratitude to my supervisor Mr. A.A. Ogunmakin for his utilizing efforts and academic guidance. His assistance and constructive criticism during the research God bless you sir.

I am particularly grated to my father Mr Egulusi Adebayo for his moral and financial support over the years his contribution towards making these study a reality is so immense that more cannot fully express you are a father in million. I am very grateful if it is true that “dog’s” does not forget their benefactors. Then, I owe a huge debt of gratitude to my elder sister Mis. Bolale Anthony and Mr. Temitope Adebayo and also Adebayo Opeyemi for their financial and spiritual assistance in my academic pursuit. I will also thank my elder Brother Mr. Micheal Adebayo. Also to all my lectures in my Department Mr S.O.Ajayi Mr. Fakokunde. I appreciate all your efforts towards my self.

Furthermore,I would like to thank the following people for they are special to me in so many ways, Arowolo Oluwaseun superstar, Olayiwola Dayo, Evan Kumuyi Ajuwon Ayuba Latifu, Daranola Samuel Gula, Osoolawole Ariso.

Lastly, my thanks go to all the lecturers in department of Business Adeministration (My supervisor) Mr. Duro Ogunmakin for their love and support.


ABSTRACT

The performance of workers nowadays has been on a downward slope. This prompted the researcher to make research into the effect of stress on employee’s performance in Nigeria industries adopting Union Bank of Nigeria Ado Ekiti. Stress was deeply researched into as one of the factors responsible for the fall in employees performance by reviewing the related literature, eliciting information from respondents and using the appropriate techniques (chi-square) to test the two hypotheses formulated for this study and finding were made that stress truly do have negative impact on employees performance and employees personal lives have effects on their life at workplace. Thus, the researcher recommended that proper measures should be put in place to ensure that causes of stress are reduced and afterward, provide those things that will ease employee personal lives. If these recommendations are strictly considered and applied, the organization will move a greater height.


TABLE OF CONTENTS

Title Page                                                                                i

Certification                                                                            ii

Dedication                                                                              iii

Acknowledgements                                                                 iv

Abstract                                                                                vi

Table of Contents                                                                          vii

CHAPTER ONE: INTRODUCTION

1.1     Background of the Study                                                        1

1.2     Statement of the Problem                                              2

  • Objectives of the Study 3
  • Research Questions                                                 4
  • Research Hypothesis 5
  • Significance of the Study 5
  • Scope and Limitation of the Study 6

1.8     Definitions of Terms                                                      7


CHAPTER TWO: LITERATURE REVIEW

2.0     Introduction                                                                            9

2.1     Concept of Stress                                                          10

2.2     Causes of Job Stress                                                      13

  • Consequence of Stress                                                 20
  • How to Control Stress in Organization 21

2.5     Relevant Theories of Job Stress                                              24

2.6     Relevant Models to the Study                                        29

2.7     Key Issues Relating to Occupational Stress                            31

CHAPTER THREE: METHODOLOGY

3.1     Introduction                                                                            35

3.2     Research Design                                                            35

3.3     Population of the Study                                                 36

3.4     Data Collection Instrument                                            37

  • Validity And Reliability Test of the Instrument 38

3.6     Chi Square Method                                                        38

3.7     Limitation of the Research Methodology                       39

 

 

CHAPTER FOUR

4.1     Data Presentation, Analysis and Interpretation             40

4.2     Data Presentation, Analysis and Interpretation             40

4.3     Testing Of Hypothesis                                                   62

CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.0     Introduction                                                                            77

  • Summary 77
  • Conclusion 79
  • Recommendation 80

Bibliography                                                                  88

Questionnaire                                                                90

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