THE IMPACT OF TOTAL QUALITY MANAGEMENT IN A MANUFACTURING COMPANY (CASE STUDY OF COCA- COLA BOTTLING COMPANY)

THE IMPACT OF TOTAL QUALITY MANAGEMENT IN A MANUFACTURING COMPANY

(CASE STUDY OF COCA- COLA BOTTLING COMPANY)

ABSTRACT

The study Examine the impact of Total Quality Management (TQM) in a competitive environment. (Case Study of Coca – Cola Plc)

Data were collected from both primary and secondary sources and the main instrument used was questionnaire. The data was analysed using statistical percentages and chi –square test approach, and presented using the statistical distribution tables.

The major findings revealed that total quality management concept came into place as a result of high quest for quality. And that, the practice of Total Quality Management improves efficiency of operation and enhance organization value.

It was concluded that, quality has become the standard that every organization strives to achieve in order to be successful and considering the economic situation of the country and the global market, it is the practice of Total Quality Management that can place a firm high and make it remain on the top.

 

 

The research therefore recommends that:

  • Total Quality Management should be employed in every organization.
  • Training and re – training, support, fair reward packages should be given to those who contribute to the achievement of Total Quality Management.
  • There should be a continuous application of Total Quality Management in Coca – Cola Company, so as to remain efficient

 

 

TABLE OF CONTENTS

Title Page                                                                                       i

Certification                                                                                   ii

Dedication                                                                                    iii

Acknowledgements                                                                      iv

Abstract                                                                                        vi

Table of Content                                                                       viii

CHAPTER ONE

1.0     General Introduction                                                           1

1.1     Background of the Study                                                             1

1.2     Statement of the Problem                                                   5

1.3     Objective of the Study                                                        6

1.4     Research Question                                                              7

1.5     Hypothesis of the Study                                                               7

1.6     Significance of the Study                                                    8

1.7     Scope of the Study                                                            9

1.8     Definition of Special Terms                                                9

 

 

CHAPTER TWO

2.0     Literature Review                                                                       15

2.1     Historical Background of Total Quality Management      15

2.2     Principles of Total Quality Management                          24

2.3     Total Quality Management Processes                                      27

2.4     Elements of Total Quality Management                           28

2.5     Total Quality Management Tools                                     30

2.6     Benefits of Total Quality Management (TQM)                32

2.7     Total Quality Management and Quality Improvement

verses Cost                                                                                 33

2.8     Summary                                                                        36

CHAPTER THREE

3.0     Research Methodology                                                   38

3.1     Introduction                                                                    38

3.2     Research Design                                                             38

3.3     Population                                                                      39

3.4     Sampling Size and Sampling Techniques                       39

3.5     Data Collection Methods                                                39

3.6     Instrument of Data Collection                                                  40

3.7     Data Analysis Method                                                    40

3.8     Validity and Reliability of the Instrument                      40

3.9     Limitation of the Methodology                                                 41

CHAPTER FOUR

4.0     Data Presentation and Analysis                                               42

4.1     Introduction                                                                    42

4.2     Section One: Response Rate and Personal Data Analysis        42

4.3     Section Tow: Analysis of Response to the Questionnaires

and Test Hypothesis                                                         47

CHAPTER FIVE

5.0     Summary, Conclusion and Recommendation                 58

5.1     Summary of Findings                                                     58

5.2     Conclusion                                                                      60

5.3     Recommendations                                                                    61

5.4     Further Areas of Study                                                   62

Bibliography                                                                  63

Appendixes                                                                              68

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